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Article 8: Baggage
8.1 Items Unacceptable as Baggage or to be Carried Inside Baggage: We reserve the right to refuse carriage of such baggage or such items found in baggage as follows:
(a) Items which are not properly packed in suitcases or other suitable containers in order to ensure safe carriage with ordinary care and handling;
(b) Items which are likely to endanger the aircraft or persons or property on board the aircraft, such as those specified in the Dangerous Goods Regulations of the International Civil Aviation Organization (ICAO) and the International Air Transport Association (IATA) and in our Terms & Conditions and Conditions of Contract.
(c) Items the carriage of which is prohibited by the applicable laws, regulations or orders of any state or country to be flown from, to or over;
(d) Items which in our reasonable opinion are unsuitable for carriage by reason of their weight, shape, size or character;
(e) Fragile or perishable items;
(f) Live or dead animals;
(g) Human or animal remains;
(h) Fresh or frozen seafood or other meats provided that such items may be carried on board as hand luggage and do not exceed the carry on baggage restrictions per passenger & only if we are satisfied that they have been properly packed. Strictly only styrofoam and/or cooler boxes that contain dry food/non-perishables are allowed to be checked-in after inspection of contents by relevant authorities. Should passengers refuse inspection, we have the right to reject admission of luggage;
(i) Firearms and ammunition;
(j) Explosives, flammable or non-inflammable gas (such as aerosol paints, butane gas, lighter refills) refrigerated gas (such as filled aqualung cylinders, liquid nitrogen), flammable liquids (such as paints, thinners, solvents) flammable solids (such as matches, fire lighters), organic peroxides (such as resins), poisons, infective substances (such as viruses, bacteria), radioactive material (such as radium) corrosive materials (such as acid, alkali, mercury, thermometers), magnetic substances, oxidizing materials (such as bleaches);
(k) Weapons such as antique firearms, swords, knives and similar items provided that such items may be allowed as checked baggage at our absolute discretion for very special reasons. These cannot be carried into the aircraft for any reason whatsoever.
If any items referred to in any part of this paragraph are carried, whether or not they are prohibited from carriage as Baggage, the carriage thereof shall be subject to the charges, limitations of liability and other provisions of these Conditions of Carriage applicable to the carriage of Baggage.
8.2 Valuable and Fragile Goods: Passengers should not to check in such items as baggage. If they are checked in as baggage, passengers agree they send for carriage such items at their own risk. Such items include money, jewellery, precious metals, silverware, electronic devices, computers, cameras, video equipment, negotiable papers, securities or other valuables, passports and other identification documents, title deeds, artifacts, manuscripts and the like.
8.3 Right to Search: For reasons of safety and security, we may require you to undergo a search, x-ray or other type of scan on your person or your Baggage. We reserve the right to search your Baggage in your absence if you are not available, for the purpose of determining whether you are in possession of or whether your Baggage contains any unacceptable or prohibited items. If you refuse to comply with such searches or scans we reserve the right to refuse carriage of you and your Baggage without refund of fare to you and without any other liability to you. In the event that a search or scan causes injury to you or damage to your Baggage, we shall not be liable for such injury or damage unless the same is due to our fault or negligence.
If required, you must attend the inspection of your Baggage, checked or unchecked, by customs or other Government officials. We are not liable to you for any loss or damage suffered by you through your failure to comply with this requirement unless due to an act or an omission on our part done with intent to cause Damage or recklessly and with knowledge that Damage would probably result.
8.4 Checked Baggage: Baggage may only be checked in two and a half (2.5) hours prior to scheduled departure of a flight. Upon delivery to us of Baggage to be checked, we shall take custody thereof and issue a Baggage Identification Tag for each piece of Checked Baggage. Checked Baggage must have your name or other personal identification affixed securely to it. Checked Baggage will be carried on the same aircraft as you unless we decide for safety, security or operational reasons to carry it on an alternative flight. If your Checked Baggage is carried on a subsequent flight we will deliver same to you within a reasonable time of arrival of that flight unless applicable law requires you to be present for customs clearance.
8.5 Free Baggage Allowance: You may transport free of charge checked Baggage up to a maximum weight of 20 kg for Economy Class on all Routes and checked Baggage up to a maximum weight of 30 kg for Premium Class on all routes subject to the conditions and limitations contained in our Terms & Conditions and Conditions of Contract.
8.6 Excess Checked Baggage: You are not entitled to transport Baggage in excess of the free baggage allowance. If, in our absolute discretion, Baggage in excess of the free baggage allowance is accepted for carriage, you shall pay a charge for the carriage of that excess Baggage at the prevailing rates and in the manner provided in our Carrier's Regulations (these rates may be changed or varied at any time and from time to time and will be available from us upon request and are available at our check-in counters).
Route |
Excess Baggage Charge |
Macau Ho Chi Minh City |
MOP70.00 /KG |
USD10.00 /KG |
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Macau - Jakarta |
MOP100.00 /KG |
USD12.00 /KG |
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Macau Narita (Tokyo) |
MOP120.00 /KG |
USD15.00 /KG |
JPY1500.00 /KG |
Macau – Sydney |
MOP150.00 /KG |
AUS20.00 /KG |
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8.7 Sporting equipment
As items of sporting equipment are inherently unsuitable for carriage by carriers, Viva Macau is prepared to carry such items on a ‘limited release’ (i.e. entirely ‘at your own risk’ for damage or delay) basis. You may therefore wish to ensure that you have suitable private insurance cover in force for such items. The maximum weight for any single piece of baggage is 32 kgs. Sporting equipment weight may be included as part of your free checkd baggage allowance that you are entitled to according to 8.5. Any excess weight is subject to the excess baggage charges according to 8.6.
8.8 Unchecked Baggage: Only a maximum of two (2) pieces of baggage maybe carried as cabin baggage on board provided that both pieces do not exceed the dimensions of 56cm X 36cm X 23cm and provided that both pieces do not weigh more than 7kg. Such baggage must fit under the seat in front of you or in an enclosed overhead storage compartment in the cabin. Items determined by us to be of excessive weight or size or of an offensive nature will not be permitted on board.
Objects not suitable for transport in the cargo compartment will not be accepted for transportation in the cabin compartment except as otherwise provided in our Carrier’s Regulations or with our prior written consent. The transport of such objects may be charged for separately.
8.9 Collection and Delivery of Baggage: You shall collect your Baggage as soon as it is available upon arrival. If you do not collect it within a reasonable time and the baggage needs to be stored at our premises, we may charge a storage fee at our discretion. If Checked Baggage is not claimed within three (3) months of the time it was made available to you, we may dispose of it without any liability to you. Only the bearer of the Baggage Identification Tag delivered to the Passenger at the time the Baggage was checked, is entitled to delivery of Baggage. If a person claiming the Baggage is unable to produce a Baggage Identification Tag for identification of the Baggage, we will deliver the Baggage to such person only on condition that he has established to our satisfaction his right thereto, and if required by us, such person shall furnish adequate security to indemnify us for any loss, damage or expense which may be incurred by us as a result of such delivery. Acceptance of Baggage by the bearer of the Baggage Identification Tag without complaint at the time of delivery is prima facie evidence that the Baggage has been delivered in good condition and in accordance with the contract of carriage between us.
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