7.1 Right to refuse carriage: We may refuse carriage of you or your Baggage for reasons of safety or if, in the exercise of our reasonable discretion, we determine that:

1. such action is necessary for reasons of safety or security;
2. such action is necessary in order to comply with any applicable laws, regulations or orders of any state or country to be flown from, into or over;
3. your conduct, status, age or mental or physical condition or the physical condition of your Baggage is such:
   (i) as to cause reasonable fear of harm, to other Passengers or to our crew; or
   (ii) that you may pose a hazard or risk to yourself, other persons or to property;
4. you have committed misconduct on a previous flight and there is a reasonable likelihood that such conduct may be repeated;
5. you have not observed, or are likely to fail to observe, our instructions;
6. you have refused to submit to a security check;
7. the applicable Tariff has not been paid;
8. the payment of your Tariff is fraudulent;
9. you do not have the proper documents for travel;
10. the booking of our Seat has been done fraudulently or unlawfully or has been purchased from a person not authorized by us;
11. the credit card by which you paid for the Tariff has been reported lost or stolen;
12. the Itinerary or booking or Electronic Ticket is counterfeit or fraudulently obtained;
13. the Itinerary has been altered by anyone other than us or our authorized agent, or has been mutilated (in which case we reserve the right to retain such documentation); and/or
14. the person checking in or boarding cannot prove that he is the person named as the Passenger on the Itinerary (we reserve the right to retain such Itinerary in this circumstance).

7.2 Unaccompanied Child: Children below age 14 will not be accepted for carriage unless they are accompanied by an adult. Children aged between 14-18 years may be accepted for carriage unaccompanied. Parents and guardians must remain at the airport until the departure of the flight. Prevailing laws of each country may differ in respect of the carriage of unaccompanied children.

7.3 Passengers with reduced mobility/medical condition: Special Assistance: Acceptance for carriage of incapacitated persons, persons with illness or other people requiring special assistance is subject to prior arrangement with us. Passengers with disabilities who have advised us of any special requirements they may have at the time of booking of the Seat and been accepted by us, shall not subsequently be refused carriage on the basis of such disability or special requirements providing such disabilities meet the minimum terms and conditions in relation to special assistance. Service fee will be collected by our ground handling company as provided for in the schedule of tariffs

Limited Special Assistance

(a) The Carrier generally requires that Passenger(s) are able to travel independently. We will not allow a person to travel without an accompanying passenger unless the person can travel safely without assistance, supervision or both. We do not have the systems, staff or facilities required to assume responsibility for such assistance and supervision on the ground or in flight.

(b) However, we do provide / arrange limited special assistance services to accommodate customers who require a wheelchair to get to and from the aircraft at a cost and to customers who wish to purchase two seats next to each other when being accompanied by a person providing such assistance.

Carriage of Wheelchairs

Your personal fully collapsible manual wheelchair or a pair of crutches, should you require one, may be carried in the hold at no extra charge. We do not provide this facility for an electric/motorized wheelchair. Carriage of wheelchairs shall be subject to other requirements as we may implement from time to time.

Aisle wheelchairs to negotiate / facilitate the aisle of the aircraft are not available during embarking/disembarking or during flight. At certain destinations the Carrier may require Passengers to use air stairs to embark and or disembark when leaving the aircraft. If Passengers are unable to walk up or down stairs, and to and from their seat unassisted by the Carrier, they will not be permitted to travel on Viva Macau.

Upon reservation or at the airport, we will make every effort to arrange a wheelchair from airport check-in to the aircraft steps or door. We do not provide an escort to move the wheelchair from check-in to aircraft. We will not be liable for loss, expense, breach of contract or other damage should we, for any reason, be unable to extend such a service.

7.3.1 Travel with a companion: We may require that you travel with a companion if:

1. it is essential for safety; or
2. the Passenger is unable to assist in his own evacuation from the aircraft; or
3. the Passenger is unable to understand safety instructions.

7.3.2 Seating: We shall accommodate and assist all our Passengers with specific requirements. Safety regulations stipulate that Passengers with specific or additional needs should not be seated at emergency exits or in cross aisles that form part of emergency exit routes.

We offer a pre-boarding service for our Passengers with specific requirements. Our crew onboard shall use their best endeavor to allocate you a seat that is most suitable to your needs.

7.4 Pregnant Passengers: It is the duty of pregnant Passengers to advise us of the progress of their pregnancy at the point of booking of Seat and at the check-in counter. Our carriage of pregnant Passengers are subject to the following conditions:

1. Pregnancy up to 27 weeks (inclusive): we will accept without a doctor's certificate.
2. Pregnancy between 28 weeks to 35 weeks (inclusive): Passenger shall produce a doctor's certificate confirming the number of weeks of pregnancy and that she is fit to travel which certificate shall have validity of not more than seven (7) days from the scheduled flight departure date.
3. Pregnancy 36 weeks and above: we will refuse carriage.

7.5 Infants less than 8 days-old: We reserve the right not to carry infants less than eight (8) days-old. We may in our absolute discretion decide to carry such infants on our flights when such carriage is expressly sanctioned in writing by a medical practitioner and when the parent of the infant signs a limited liability statement.

7.6 Passengers requiring oxygen: Passengers requiring oxygen are not permitted for carriage.